Getting started after you’re approved
Once you’re approved for financial assistance, you can start using your TotalAssist grant funding immediately. This guide outlines important things to know when you have been awarded a grant.
Know what your fund covers
Know which out-of-pocket healthcare expenses your TotalAssist fund covers. Information about what your specific fund can be used for is described on the fund page. You can also find this information in your approval packet, or in your portal account. Some funds cover only specific costs, such as diagnostic testing, assessments, or transportation costs.
Your grant approval packet
You will receive an approval packet and welcome letter. If you applied by phone, your packet will arrive by mail a few days after your approval date. If you applied online, your digital materials will be immediately available in your portal account. Information in your approval packet is specific to you, and to your TotalAssist fund. For most funds, the packet contains:
- TotalAssist patient ID number, grant amount, and eligibility period dates
- Your personalized TotalAssist pharmacy card information
- Instructions on using your grant and submitting claims for expenses
- Other useful information and instructions
Verifying diagnosis
We contact your healthcare provider directly to confirm diagnosis and treatment status within 30 days of your approval date. In your portal account, your grant will be marked as verified once they respond. If we do not receive diagnosis verification from your provider, we will notify you—and ask that you contact your provider to follow up. Learn more about diagnosis verification.
Access your portal account
Log in to your portal account 24/7 to access your grant information, get your unique barcoded claims form, submit claims, check payment status, and more. Or use our quick self-service tools to check claims status and grant balance.
Sign up for Electronic Funds Transfer
You can have reimbursement claims deposited directly into your checking account by signing up for electronic funds transfer (EFT). To use EFT, you must have an open checking account. We recommend signing up as soon as you receive your approval materials.
Using your grant funding
Pay for medication copays with your pharmacy card
Your personalized TotalAssist pharmacy card will be in your approval packet, and in your portal account. The card works like cash and covers eligible medication copays at point of sale.
Pay an eligible bill directly by submitting a claim
TotalAssist can pay your provider, insurance company, or pharmacy directly for eligible, covered expenses. You, your pharmacy, or your provider can submit claims to request these payments.
Get paid back for expenses already paid out-of-pocket
TotalAssist can reimburse you for eligible expenses you have already paid, including those paid during the 6-month lookback period before your approval date.
Keep your grant active
You must use your grant at least every 120 days to keep your grant active. This means if a claim is not submitted at least once every 120 days, the grant will be closed. If your grant closes, or if you want help ensuring your grant stays active, please contact us.
Questions? We’re here to help.
Browse our help center for helpful, detailed articles about using the portal, submitting claims, and more.
Chat live right here on the website with our support specialists, or call us at 866-512-3861, Monday through Friday, 8:30am – 5:30pm ET.