How can we help?
Select a topic to explore help articles
Portal guides
Application process and approval
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Activate a debit card
How to activate your transportation grant debit card
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Applying
Understanding disease fund information, eligibility requirements, fund notifications, and more.
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Approval
Steps to getting started with your grant, what to expect, and your approval packet.
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Fund notifications
Notifications when a fund opens, signing up, managing your notifications
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Verification
What to know about diagnosis verification and income verification processes.
Claims and expenses
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Claims
Not sure where to start? Browse all claims topics
- Covered expenses
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Forms
Forms related to claims, EFT, and fax cover sheets
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Insurance claims
Submitting claims for insurance premiums, paying premiums directly, claims for various types of health insurance
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Pharmacy claims
Your pharmacy card, paying for medications, how to submit claims for patients and pharmacies
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Treatment claims
Paying for covered healthcare treatment expenses, submitting treatment claims
Managing grants
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Grant funding
Guaranteed and maximum awards, reapplying process, grants paid out
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Grant use policy
Grant use policy, keeping grants active, grant closure
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Legacy grants
Information about grants awarded before TotalAssist from PAN Foundation or Patient Advocate Foundation
Managing portal accounts
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Portal account access
Creating your account, login help, multifactor authentication help (MFA)
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Portal guides
Portal guides for patients, pharmacies, providers, and nonprofit partners
Resources
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Donations
How to support TotalAssist, donating to Patient Advocate Foundation
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Fundfinder
New FundFinder information, how to sign up for FundFinder
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Resources
Help for patients beyond TotalAssist, case management, FundFinder, educational resources, partner organizations
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TotalAssist overview
Highlights and fact sheet of the TotalAssist program, tax and benefits questions
When you need more help
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Case management
About our case management services, how to contact us
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Chat live services
Types of help available by live chat during business hours
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Coverage requests
What to do when your medication, treatment, or product is not on a fund’s approved treatment list
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Help by phone
How to call a support specialist, hours of operation, what help is available by phone
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Self-service tools
How to use quick self-service tools, looking up grant balance, claim status, etc.